Privacy Policy
What we collect
We collect the two photos you upload, any prompt text you enter, and basic order information needed to process your payment. Account email and password are handled by our authentication service. We may use privacy-friendly, aggregate statistics for public-page visits and sign-in conversion; they never include your photos, passwords or email address.
Where your photos are stored
Uploaded photos are stored privately.
How long we keep them
Input photos are deleted after a generation completes or is rejected. Unfinished requests are removed within seven days. Finished videos stay in your account until you email us from your account email (with the job ID if you have it) to ask for deletion.
Who can access them
Photos are shared with our video generation provider through a limited-time link, only to make the video you request.
Are they used to train models?
Your photos are used only to make the video you request.
Deleting your photos
To request deletion, email hello@ailovethesmiths.com with the order reference. Deletion removes the uploaded photos; generated videos already downloaded to your device are outside our control.
Third parties
Payments are handled by our payment processor. Photos are shared with our video generation provider through a limited-time link, only to make the video you request, and account email and password are handled by our authentication service. Each processes data only as needed to deliver the service.
Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your data. To exercise any of these, contact hello@ailovethesmiths.com.
Children
Only upload photos of yourself or of adults who have agreed. Do not upload photos of children, public figures, or photos you don't have the rights to use.
Changes
We may update this policy. The date at the top will change when we do.